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Privacy Policy

Privacy Policy

This Privacy Policy explains how Lymphoria (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website at https://lymphoriaofficial.com, make a purchase, or otherwise communicate with us regarding the Site (collectively, the "Services").

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any updates will be posted on the Site with a revised "Last Updated" date.

Personal Information We Collect

We may collect the following categories of personal information:

Contact Information

  • First and last name

  • Postal address

  • Phone number

  • Email address

Order Information

  • Name

  • Billing address

  • Shipping address

  • Payment confirmation

  • Email address

  • Phone number

Browsing Information

  • IP address

  • Pages visited

  • Browser type

  • Device information

  • Other information collected through cookies and similar technologies

Customer Support Information

  • Any information you choose to share when contacting our customer support team

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill your orders

  • Provide updates regarding your order status and shipment

  • Send promotional offers and newsletters (only with your consent)

  • Improve our website and services

  • Detect and prevent fraudulent activities

  • Comply with legal and regulatory obligations

Legal Basis for Processing (GDPR)

In accordance with the General Data Protection Regulation (GDPR), we process your personal information on the following legal bases:

Performance of a Contract – Article 6(1)(b)

  • Processing orders, payments, and deliveries

Consent – Article 6(1)(a)

  • Sending marketing and promotional communications

Legitimate Interests – Article 6(1)(f)

  • Improving our services

  • Website analytics

  • Fraud prevention

Legal Obligation – Article 6(1)(c)

  • Compliance with applicable legal, tax, and regulatory requirements

Cookies

We use cookies to ensure the proper functioning of our website and to improve your browsing experience.

These cookies may include:

  • Analytics cookies (such as Google Analytics)

  • Advertising cookies (such as Meta Pixel and Google Ads)

  • Functional cookies required for Shopify to operate properly

You can manage your cookie preferences through your browser settings or via our cookie consent banner.

Sharing of Personal Information

We may share certain personal information with the following service providers:

  • Shopify Inc., our e-commerce platform

  • Stripe and PayPal, for secure payment processing

  • Shipping carriers and logistics partners responsible for delivering your orders

  • Advertising platforms such as Meta and Google, only where you have provided consent

We never sell your personal information to third parties.

Your Rights

Under the GDPR, you have the following rights:

Right of Access

  • Request a copy of the personal information we hold about you

Right to Rectification

  • Correct inaccurate or incomplete information

Right to Erasure

  • Request the deletion of your personal information

Right to Restriction of Processing

  • Request that we limit how your information is processed

Right to Data Portability

  • Receive your personal information in a structured, commonly used, and machine-readable format

Right to Object

  • Object at any time to direct marketing communications

To exercise any of these rights, please contact us at:

contact@lymphoriaofficial.com

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with our legal obligations.

Accounting and tax records may be retained for up to 10 years in accordance with applicable laws.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, disclosure, alteration, or misuse.

Our website uses SSL encryption technology to secure data transmissions.

International Data Transfers

Some of your personal information may be processed outside the European Economic Area (EEA), particularly by service providers such as Shopify, whose servers may be located in the United States.

Where such transfers occur, we ensure appropriate safeguards are in place, including the use of Standard Contractual Clauses (SCCs) approved by the European Commission.

Contact

If you have any questions regarding this Privacy Policy or the protection of your personal information, please contact us at:

contact@lymphoriaofficial.com

We aim to respond to all inquiries within 24 hours.

Company Information

Brand Name: Lymphoria

Company Name: Groupe NKH

Legal Form: Sole Proprietorship

Phone: +33 7 49 01 43 63

Email: contact@lymphoriaofficial.com

Address: 5 Rue des 50 Arpents, 77680 Roissy-en-Brie, France

SIREN: 934 980 814

SIRET: 934 980 814 00024

VAT Number: FR50934980814

APE / NAF Code: 4791B

Business Activity: Online retail sales via mail order and internet commerce

Customer Support Hours: Monday to Friday, 9:00 AM to 6:00 PM (Paris Time), excluding weekends and public holidays.